With so much having changed since CRM systems were introduced in the 1990s, is it time to rethink CRM? This post outlines six ways in which CRM systems must change to meet the needs of today’s businesses. But, only time will tell if software vendors will be able to meet these needs or whether, once again, they will over-design and over-price their CRM offerings.
Today, there is no manufacturing cloud ERP provider with the size or scale of Salesforce.com or Workday. Contrary to popular belief, this is not because the opportunity is small. Manufacturing still comprises a large percentage of US companies and is an enormous opportunity for cloud ERP. This post outlines the challenges that cloud ERP providers face and what it will take for them to dominate the market for manufacturing systems.
Small business doesn’t always mean simple business. Like larger companies, small and midsize businesses (SMBs) need to reach new markets, develop new products, satisfy customers, and control costs. The main difference is that SMBs need to do these things with fewer resources. In recent years, software vendors have announced new products to address the challenges facing small businesses. This post outlines two of them.
Human Capital Management (HCM) is turning out to be fertile ground for providers to develop use cases for data science. The recent HR Technology conference provided an excellent opportunity for us to learn about the offerings of six HCM providers that are embedding data science in their products and services. We conclude with ideas for future use cases that go beyond managing employee attrition and other early applications.
Traditional providers of ERP systems typically sought to expand their functional footprint to include complementary applications outside of core ERP. Now cloud ERP vendors are adopting a similar strategy, bringing significant benefits to buyers.
Oracle took another step in its strategy of growth by acquisition by announcing a bid for NetSuite. But apart from helping Oracle in its race with Salesforce.com to get to $10 billion in cloud revenues, what are the benefits of the deal to Oracle? How does it help NetSuite, and what does it mean to the broader marketplace? Looking at the big picture, there are certainly benefits, but there are also several concerns.
Earlier this month, the jury reached its verdict in the Oracle v. Rimini Street lawsuit, a closely-watched case involving third-party maintenance (3PM) in the enterprise software industry. Assuming the jury’s verdict stands up against potential appeals, the case sets an important precedent for how 3PM providers should operate to ensure they are not violating the intellectual property rights of the software owners. We expect customer use of third-party maintenance will increase as a result of this verdict.
When it comes to enterprise software vendors, SAP wants to be not just the largest but also the most simple. That’s the message behind SAP’s new theme, “Run Simple,” rolled out at its annual SapphireNow user conference in Orlando in June 2014. This post reviews SAP CEO Bill McDermott’s new vision.
Over the past several months, a debate has been raging about whether SAP should offer its new user apps, collectively called Fiori, at no charge to customers under its maintenance program. This post summarizes the arguments, including factors not often recognized, along with recommendations on what SAP should do in its own best interest and what it all means for SAP customers.
Like the Oklahoma land rush of 1889, cloud vendors today are rushing into new territory to stake their claims. One provider that has joined the land rush is FinancialForce.com, which recently announced new branding to signal its claim in cloud ERP. This post provides an overview of the cloud ERP landscape and the latest vendor to stake a claim.