Archive

Time for a Declaration of Independence from Software Vendors?

Declaration of Independence from Software Vendors

The traditional advice given to companies is that it is best to standardize on a commercial software vendor for the core of the applications portfolio. Nevertheless, we are now seeing some clients push back against this advice and developing more of their own software in-house.

In this post, we trace the history of the commercial software industry and why the buyers in some cases are rebelling. We conclude by offering new guidelines on when to choose custom development over packaged solutions.

Getting ERP Users to Upgrade—Cloud vs. Traditional Systems

Plex UI Logins

One of the great challenges facing traditional ERP vendors is getting customers to keep up with the latest version. Cloud ERP systems are supposed to solve this problem, by making the vendor responsible for upgrades and keeping all customers on a single version. However, sometimes, even SaaS providers need to make changes that are so significant and potentially disruptive that customers resist the change. This post describes how one such cloud ERP provider is meeting this challenge.

Next-Generation CRM: Who Gets There First?

Next Generation CRM

With so much having changed since CRM systems were introduced in the 1990s, is it time to rethink CRM? This post outlines six ways in which CRM systems must change to meet the needs of today’s businesses. But, only time will tell if software vendors will be able to meet these needs or whether, once again, they will over-design and over-price their CRM offerings.

Manufacturing Is a Huge Opportunity for Cloud ERP

Number of US Companies by Sector

Today, there is no manufacturing cloud ERP provider with the size or scale of Salesforce.com or Workday. Contrary to popular belief, this is not because the opportunity is small. Manufacturing still comprises a large percentage of US companies and is an enormous opportunity for cloud ERP. This post outlines the challenges that cloud ERP providers face and what it will take for them to dominate the market for manufacturing systems.

New Customer-Facing Systems Extend the Reach of Small, Midsize Businesses

Small business doesn’t always mean simple business. Like larger companies, small and midsize businesses (SMBs) need to reach new markets, develop new products, satisfy customers, and control costs. The main difference is that SMBs need to do these things with fewer resources. In recent years, software vendors have announced new products to address the challenges facing small businesses. This post outlines two of them.

HCM Fertile Ground for Data Science

Human Capital Management (HCM) is turning out to be fertile ground for providers to develop use cases for data science. The recent HR Technology conference provided an excellent opportunity for us to learn about the offerings of six HCM providers that are embedding data science in their products and services. We conclude with ideas for future use cases that go beyond managing employee attrition and other early applications.

The Growing Circle of Cloud ERP

Traditional providers of ERP systems typically sought to expand their functional footprint to include complementary applications outside of core ERP. Now cloud ERP vendors are adopting a similar strategy, bringing significant benefits to buyers.

Oracle Acquisition of NetSuite Is a Mixed Bag

Oracle took another step in its strategy of growth by acquisition by announcing a bid for NetSuite. But apart from helping Oracle in its race with Salesforce.com to get to $10 billion in cloud revenues, what are the benefits of the deal to Oracle? How does it help NetSuite, and what does it mean to the broader marketplace? Looking at the big picture, there are certainly benefits, but there are also several concerns.

Oracle v. Rimini Street Verdict Clarifies Ground Rules for Third-Party Maintenance

Earlier this month, the jury reached its verdict in the Oracle v. Rimini Street lawsuit, a closely-watched case involving third-party maintenance (3PM) in the enterprise software industry. Assuming the jury’s verdict stands up against potential appeals, the case sets an important precedent for how 3PM providers should operate to ensure they are not violating the intellectual property rights of the software owners. We expect customer use of third-party maintenance will increase as a result of this verdict.

Fighting Complexity: Can SAP Run Simple?

When it comes to enterprise software vendors, SAP wants to be not just the largest but also the most simple. That’s the message behind SAP’s new theme, “Run Simple,” rolled out at its annual SapphireNow user conference in Orlando in June 2014. This post reviews SAP CEO Bill McDermott’s new vision.