In selecting and implementing a new enterprise system, business leaders have learned the importance of evaluating business processes. However, they often think that this means they should begin with detailed process mapping of their existing processes. We propose a better way: Begin with an exercise we call business process framing. In this post we provide a definition of process framing, explain the differences between process framing and process mapping, and outline the benefits of beginning with process framing before moving on, selectively, to process mapping.
In enterprise technology, digital transformation is a hot topic. But what does it really mean? This post provides a simple definition of digital transformation, breaks down the main types of digital transformation, and recommends an approach for developing a digital transformation strategy.
When it comes to business process improvement, the concept of best practices is enticing. Although the concept certainly has its place, there are often problems with how it is applied in practice. This post outlines best practices in applying best practices.