IT Service Catalog Projects Face Common Challenges

A well-designed IT service catalog demonstrates the value of IT, defines service levels, facilitates budgeting, and aids in the evaluation of outsourcing services. Once an organization has decided to create a service catalog, however, the project can fall short of delivering on these promised benefits. This post describes the content of our free report, authored by Strativa’s Wayne Meriwether, on creating a well-designed service catalog.