Small business doesn’t always mean simple business. Like larger companies, small and midsize businesses (SMBs) need to reach new markets, develop new products, satisfy customers, and control costs. The main difference is that SMBs need to do these things with fewer resources. In recent years, software vendors have announced new products to address the challenges facing small businesses. This post outlines two of them.
Traditional providers of ERP systems typically sought to expand their functional footprint to include complementary applications outside of core ERP. Now cloud ERP vendors are adopting a similar strategy, bringing significant benefits to buyers.
Oracle took another step in its strategy of growth by acquisition by announcing a bid for NetSuite. But apart from helping Oracle in its race with Salesforce.com to get to $10 billion in cloud revenues, what are the benefits of the deal to Oracle? How does it help NetSuite, and what does it mean to the broader marketplace? Looking at the big picture, there are certainly benefits, but there are also several concerns.
When implementing new enterprise systems, business process improvement should be done in parallel. Doing all of one before the other—whether process improvement first, or system implementation first—will result in failure. This post explains why.
Software as a service is more than just another deployment option, another way to consume software. SaaS is a business model. It not only affects the product: it should drive the nature of how the provider does business, from how the product is developed and maintained to how it is sold, implemented, and supported. It should permeate the very culture of the provider’s organization.
In a letter to Microsoft employees today, CEO Satya Nadella announced a major restructuring of its business, including the unbundling of Microsoft Business Solutions, the group responsible for the Dynamics line of business systems. This post outlines why this is a positive move for Dynamics and the greater Microsoft.
Although a requirements template may appear to be a time-saving way to get to a requirements specification, this approach can actually make the project longer and cost more than it should. Moreover, they can actually lead to the wrong ERP system being selected. In this post, we identify the problems with the the use ERP requirements templates and outline a better way for specifying requirements for new ERP systems.
What do ERP customers choose when they can freely choose between traditional on-premises deployment under a perpetual license and cloud deployment under a subscription agreement? How are these preferences changing? One vendor’s experience shows that customers are turning more and more to cloud deployment and, especially, subscription pricing.
Over the past several months, a debate has been raging about whether SAP should offer its new user apps, collectively called Fiori, at no charge to customers under its maintenance program. This post summarizes the arguments, including factors not often recognized, along with recommendations on what SAP should do in its own best interest and what it all means for SAP customers.
With three strategic acquisitions, Microsoft Dynamics CRM can now be considered a complete offering for sales, marketing and customer service. In addition, Microsoft’s CRM offering is showing its ability to move up-market into large enterprises. This post assesses Microsoft’s latest offering for CRM.