New Customer-Facing Systems Extend the Reach of Small, Midsize Businesses

Small business doesn’t always mean simple business. Like larger companies, small and midsize businesses (SMBs) need to reach new markets, develop new products, satisfy customers, and control costs. The main difference is that SMBs need to do these things with fewer resources. In recent years, software vendors have announced new products to address the challenges facing small businesses. This post outlines two of them.

The Growing Circle of Cloud ERP

Traditional providers of ERP systems typically sought to expand their functional footprint to include complementary applications outside of core ERP. Now cloud ERP vendors are adopting a similar strategy, bringing significant benefits to buyers.

Oracle Acquisition of NetSuite Is a Mixed Bag

Oracle took another step in its strategy of growth by acquisition by announcing a bid for NetSuite. But apart from helping Oracle in its race with Salesforce.com to get to $10 billion in cloud revenues, what are the benefits of the deal to Oracle? How does it help NetSuite, and what does it mean to the broader marketplace? Looking at the big picture, there are certainly benefits, but there are also several concerns.

Which Comes First, New Business Processes or New Systems?

When implementing new enterprise systems, business process improvement should be done in parallel. Doing all of one before the other—whether process improvement first, or system implementation first—will result in failure. This post explains why.

Beyond Deployment Options: SaaS as a Business Model

Software as a service is more than just another deployment option, another way to consume software. SaaS is a business model. It not only affects the product: it should drive the nature of how the provider does business, from how the product is developed and maintained to how it is sold, implemented, and supported. It should permeate the very culture of the provider’s organization.

The Problem with ERP Requirements Templates

Although a requirements template may appear to be a time-saving way to get to a requirements specification, this approach can actually make the project longer and cost more than it should. Moreover, they can actually lead to the wrong ERP system being selected. In this post, we identify the problems with the the use ERP requirements templates and outline a better way for specifying requirements for new ERP systems.

ERP Customers Tilt Toward Subscription Pricing

What do ERP customers choose when they can freely choose between traditional on-premises deployment under a perpetual license and cloud deployment under a subscription agreement? How are these preferences changing? One vendor’s experience shows that customers are turning more and more to cloud deployment and, especially, subscription pricing.

What Fiori Means to SAP and Its Customers

Over the past several months, a debate has been raging about whether SAP should offer its new user apps, collectively called Fiori, at no charge to customers under its maintenance program. This post summarizes the arguments, including factors not often recognized, along with recommendations on what SAP should do in its own best interest and what it all means for SAP customers.