A real change management program is not something soft or nebulous. After years of research and real-world experiences, change management professionals have developed many methods and tools that can make change management as tangible and practical as project management. This post describes one such tool.
Deming’s wrote, “Drive out fear, so that everyone may work effectively for the company.” By this he meant that business leaders should engage employees positively in continuous improvement. But when it comes to business leaders themselves, fear can be a powerful motivator. And, nowhere is a healthy fear more needed than in ERP implementation.